You can make your reservation online 24/7 for the tour you have decided to join. For day tours, we strongly recommend that you make a reservation at least 1 day before the date you want to join, due to the possibility of the tour capacity being full.

You can cancel or change your reservation unconditionally and uninterruptedly up to 8 hours before the start of the tour. For cancellations made within the last 8 hours before the start time of the tour, the refund amount is defined as a coupon to your account and you can use this coupon on any tour you want within 1 year.

All our tours will start regardless of the number of participants. Some tours may be canceled only for reasons that are not up to us, such as weather conditions. For canceled day tours, the full fee will be refunded without interruption or your reservation can be postponed to a later date according to your request.a

For tours including transportation; your pick-up time from your address or hotel will be sent as a message to your phone number when the tour list is finalized (at the latest 12 hours before). For tours excluding transportation; the location information of the tour starting point or meeting point on the map is sent as a WhatsApp message to your phone number 1 day before the tour date. You can get directions and transportation details by viewing the location information. You can contact us if you need help.

One day before the date of your tour, your pick-up time will be sent by our operations team to the contact address you have given us.

NOTE: Due to traffic density and other factors, your pick-up time may vary between 15-20 minutes.