Privacy And Security

Our travel agency takes the necessary measures to ensure the privacy and security of the personal data of all our customers who benefit from our daily tour services. This privacy and security policy explains what personal data is collected, how this data is used and how it is protected. The purpose of the policy is to provide our services in a secure manner by protecting the confidentiality of customer information.

1. Personal Data Collected

We may collect various personal information from you when you book a day tour and use our services. The information collected is as follows:

Identity Information: First name, last name, date of birth, ID number.
Contact Information: Email address, phone number, postal address.
Payment Information: Credit card details and other information required for payment transactions.
Travel Preferences: Preferred tour types, itineraries, travel habits.
Technical Information: Information about your use of our website, such as IP address, browser information and cookie data.

2. Purposes of Use of Personal Data

The personal data we collect is used to provide our services more effectively and to increase customer satisfaction:

Reservation Procedures: Realization and confirmation of your daily tour reservations.
Payment and Invoicing: Making payment transactions securely and carrying out invoicing processes.
Customer Services: Analyzing your requests and complaints, responding to your questions and providing you with support.
Marketing and Campaigns: Informing you about special discounts, campaigns and new tour options.
Legal Obligations: Maintaining the data that must be kept in accordance with the legal legislation and submitting it to the official authorities.

3. Sharing of Personal Data

Your personal data will only be shared with third parties in the following cases:

Legal Requirements: If requested by laws and legal regulations, it is shared with authorized public institutions.
Service Providers: Only the information necessary for the provision of the service is shared with our business partners who assist in payment processing, technical support and marketing activities.
Customer Consent: With the explicit consent of our customer, data may be shared with third parties for the specified purpose.

4. Protection of Personal Data

The protection of our customers' personal data is a top priority for us. For this purpose, we use various security measures and technological infrastructures:

Data Encryption: We use data encryption technologies for the security of your personal data. Payment information and your personal data are stored and transmitted in a secure environment.
Access Controls: Access to personal data is limited to authorized personnel only and they are subject to the necessary confidentiality agreements.
Firewalls: Our databases and networks are protected by advanced firewalls to prevent unauthorized access.
Regular Security Audits: We conduct regular security audits and penetration tests of our systems to ensure data security.

5. Retention Period of Personal Data

Personal data is retained for the period necessary to provide our services and within the scope of legal retention periods. Upon expiration of these periods, personal data is securely deleted or anonymized:

Booking and Payment Information: Retained for 10 years in line with legal requirements.
Customer Contact Data: Stored for the duration of the customer relationship and for a maximum of 3 years.
Cookies and Technical Data: Cookies are stored depending on your browser settings and you can change these settings to delete cookies.

6. Customer Rights

Our customers have certain rights regarding their personal data. These rights are as follows:

Right to Access Data: You have the right to know which of your personal data we store.
Right to Correction: You can request correction of inaccurate or incomplete information.
Right to Erasure: In certain circumstances, you can request the erasure of your personal data.
Right to Restrict Processing: You have the right to limit the processing of your data in certain circumstances.
Right to Data Portability: If you request, you may request that your data be transferred to another data controller.
Right to Object: You may object to the processing of your data in certain circumstances. You can send us your requests regarding these rights via the contact information below.

7. Policy Changes

This privacy and security policy may be updated from time to time. Any changes made will be published on our website and will enter into force. We recommend that you visit our website regularly to stay informed about updates to our Policy.

8. Contact Information

If you have any questions or requests regarding our privacy policy or your personal data, you can contact us through the following contact channels:

E-mail: contact@tourasst.com
Telephone: +90 (532) 300 74 10
Address Sorgun Mah. 8096 Sok. No:5 Novamall Avm -1 Floor Manavgat /Antalya